šŸ¾ Meet & Greet Guide for Pet Sitters (How to Run It Like a Pro)

BySitSignal

A meet & greet isnā€™t just a quick introduction ā€” itā€™s your chance to build trust, set expectations, and prevent problems before they happen.

Professional sitters treat meet & greets as part of their workflow. Hereā€™s how to run one confidently and correctly.

Why Meet & Greets Matter

A proper meet & greet helps you:

  • Evaluate the petā€™s temperament
  • Understand routines and house expectations
  • Identify red flags early
  • Clarify boundaries
  • Build long-term client relationships

Skipping this step often leads to confusion, misaligned expectations, or difficult bookings.

Before the Meet & Greet

1. Review the Petā€™s Profile

Look over:

  • Feeding schedule
  • Medication details
  • Behavior notes
  • Special needs
  • Emergency contact information

Go in prepared with questions.

2. Confirm Logistics

  • Date and time
  • Location (clientā€™s home or neutral spot)
  • Length (15ā€“30 minutes is typical)

During the Meet & Greet

Observe First

Donā€™t rush in. Let the pet approach you naturally. Watch body language carefully:

  • Tail position
  • Eye contact
  • Signs of anxiety or guarding
  • Reaction to strangers

Ask Smart Questions

  • Has your pet ever shown aggression?
  • How do they react when left alone?
  • Are there any triggers (doorbells, other dogs, etc.)?
  • What is your communication expectation during the stay?

Clarify Expectations

  • Exact arrival and departure times
  • Walk frequency
  • House rules
  • Guest policy
  • Camera disclosure

Clear expectations reduce misunderstandings later.

Red Flags to Watch For

  • Owner minimizes serious behavioral issues
  • Undisclosed cameras
  • Unclear payment expectations
  • Last-minute changes to care instructions
  • Pet shows extreme fear or aggression

If something feels unsafe or misrepresented, you are allowed to decline the booking.

After the Meet & Greet

Send a Follow-Up Message

Confirm key details in writing:

  • Dates
  • Service type
  • Arrival time
  • Special instructions

Encourage In-App Booking

Keeping bookings and payments within the platform protects you and the client. It ensures documentation, enforceable cancellation policies, and secure payment.

Pro Tips From Experienced Sitters

  • Bring a small notebook or use your phone to take notes
  • Always confirm emergency vet information
  • Take a quick walkthrough of the home
  • Clarify key exchange logistics in advance
  • Set update expectations clearly (daily, per visit, etc.)

When to Decline a Booking

Itā€™s better to decline early than struggle through a problematic stay.

  • Unsafe dog behavior
  • Incomplete or misleading information
  • Client pushes for off-platform payment
  • Unreasonable demands

Final Thoughts

A professional meet & greet builds trust, prevents issues, and sets the tone for a smooth booking.

Treat it as part of your business ā€” not an optional step.

FAQ

Should meet & greets be free?

Many sitters offer short meet & greets at no charge. For extended consultations, some charge a small fee.

How long should a meet & greet last?

Typically 15ā€“30 minutes, depending on service type.

Can I decline after a meet & greet?

Yes. If you feel unsafe or uncomfortable, you are not obligated to accept.