Cancellation Policies on SitSignal: What You Need to Know
Clear cancellation policies help set expectations, reduce confusion, and protect both pet parents and sitters.
On SitSignal, sitters choose their cancellation policy for each service. As a pet parent, you’ll always see the policy before booking.
Why Cancellation Policies Matter
When you book pet care, you’re reserving a sitter’s time. If plans change, cancellation policies determine how refunds are handled.
- Protects sitters from last-minute cancellations
- Gives clients clear expectations before booking
- Reduces misunderstandings and disputes
Cancellation Policy Options
| Policy | How It Works |
|---|---|
| Flexible | Clients can cancel or reschedule up to 24 hours before the booking for a full refund. |
| Moderate | Clients must cancel or reschedule at least 48 hours before the booking. If canceled within 48 hours, a 50% refund applies. |
| Strict | Clients must cancel or reschedule at least 7 days before the booking. If canceled within 7 days, a 50% refund applies. |
| Non-Refundable | No cancellations or reschedules are allowed after booking is confirmed. |
Important Note About Platform Fees
This fee covers payment processing and platform services and will not be returned, even if a booking is canceled.
For Pet Parents
- Always review the sitter’s cancellation policy before booking
- Choose a policy that fits your travel flexibility
- Cancel as early as possible if your plans change
If your schedule is uncertain, consider booking with a sitter who offers a more flexible policy.
For Sitters
- Select a policy that matches your availability and risk tolerance
- Flexible policies may attract more bookings
- Stricter policies help protect your time from last-minute cancellations
Your cancellation policy is part of your business — choose what works best for you.
Final Thoughts
Cancellation policies are designed to create fairness and clarity on both sides.
Before booking, take a moment to review the policy. It’s one of the simplest ways to ensure a smooth experience from start to finish.