Stripe Identity & Stripe Connect on SitSignal: What They Are and Why They Matter
SitSignal uses Stripe Identity and Stripe Connect to verify sitters and handle payouts.
These systems help create a safer, more professional, and more accountable pet care experience for both sitters and pet parents.
Stripe Identity vs Stripe Connect
| System | What It Does | Why It Matters |
|---|---|---|
| Stripe Identity | Verifies sitter identity using ID and personal information | Confirms sitters are real and builds trust |
| Stripe Connect | Handles payouts to your bank account | Ensures you get paid securely and reliably |
What Is Stripe Identity?
Stripe Identity is the verification system used during sitter onboarding.
- Confirms you are a real person
- Requires a government-issued ID
- Helps prevent fraud and fake accounts
This step must be completed before you can begin accepting bookings.
What Is Stripe Connect?
Stripe Connect is the system that allows SitSignal to send you payouts.
- Connects your bank account
- Handles marketplace payments
- Supports tax and payout reporting
Without Stripe Connect, you cannot receive payments from bookings.
Why SitSignal Uses Both
| Goal | How It’s Achieved |
|---|---|
| Trust | Stripe Identity verifies sitters |
| Reliable Payments | Stripe Connect handles payouts |
| Accountability | Both systems together ensure verified, paid professionals |
Sitter Activation Process
To become an active sitter on SitSignal, you’ll complete the following steps:
| Step | What You Do |
|---|---|
| 1 | Create your sitter profile |
| 2 | Pay the one-time $5 verification fee |
| 3 | Complete Stripe Identity |
| 4 | Complete Stripe Connect onboarding |
Both Identity and Connect must be completed before your account is fully activated.
For Sitters
- Build trust with new clients
- Get paid securely through Stripe Connect
- Operate as a verified provider
Verified and connected sitters are more likely to get booked.
For Pet Parents
- Book verified sitters
- Know payments are handled securely
- Feel confident about who is entering your home
This is especially important for house sitting, drop-ins, and walks.
Common Issues & Fixes
| Issue | Fix |
|---|---|
| Verification stuck | Wait ~24 hours, then contact support |
| Different emails used | Use the same email for SitSignal and Stripe |
| Incomplete setup | Make sure both Identity AND Connect are finished |
| Upload failed | Restart the process from the dashboard |
Important Notes
Final Thoughts
Stripe Identity and Stripe Connect work together to create a safer, more reliable marketplace.
One verifies who you are. The other ensures you get paid.
Together, they make SitSignal a more trusted platform for both sitters and pet parents.